TERMS AND CONDITIONS

Version: March 2024

These terms will apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. Please note that before placing an order you will be asked to agree to these terms. If you do not accept these terms, we won’t be able to process your order.

We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Every time you order products from us, the terms in force at the time of your order will apply.

Our Website and Personal Data

Your use of our site is governed by our Website Terms of Use. We only use your personal information in accordance with our Privacy and Cookie Policy. Please take the time to read both of these, as they include important terms which apply to you.

Descriptions and Product Information

All products displayed on this website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect product colours as accurately as possible, we are unable to guarantee that your computer’s display of the colours accurately reflects the true colour of the products.

All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Paul Smith’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you.

Unless stated otherwise, products listed in our “Albemarle Interiors” section of our website (referred to in these terms as “Interiors items”) are not new and are not in a perfect condition, and they are not our creations or Paul Smith branded products. The item or items displayed are “as is” with all faults and an item may require touch-up or repairs prior to use. The information available for these items may be limited. You are responsible for satisfying yourself about the origin, value, quality, fitness for purpose, and all other aspects of any Interiors items before making a purchase. You may at your cost arrange to inspect or review the item (either yourself or by you appointing an expert to do so on your behalf) prior to purchase, and any arrangements for this would need to be coordinated with our Interiors team (interiors@paulsmith.co.uk).

Purchasing Products

You can purchase our products through our online checkout process or by telephone. Please refer to the Telephone Sales section below for the numbers.


Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.

Unless you are purchasing Interiors items, after you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been despatched. The contract between us will only be formed when we send you this despatch confirmation.

If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.

For Interiors items, after you place an order you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. Please be aware that some of the Interiors items are single items also offered for sale in our Albemarle shop independent of our website, so some items may no longer be available. After we have emailed you to acknowledge receipt of your order, one of our Interiors specialists will be in touch to confirm whether we accept your order and, if so, to discuss your collection arrangements (please refer to the Shipping & Delivery section of these terms below). The contract between us will only be formed when one of our Interiors specialists confirms acceptance of your order. If we are unable to supply you with an Interiors item, we will inform you either by e-mail or by our Interiors specialist and we will cancel your order. You will need to collect your order within the timescale specified in the item’s description or, if no timescale is specified, within 14 days of our Interiors specialist confirming acceptance of your order. If you fail to collect your Interiors items within these timescales, we may cancel your order.

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Get 10% off your first order (no minimum spend) when you successfully sign up to our newsletter. The code will be shown when you submit your email address and agree to our Privacy Policy.

Exclusions apply to Archive Sale, Digital & Physical Gift Cards.

Product Prices

Products excluding Interiors items. Item availability, prices and delivery options may vary depending on the shipping destination.

The prices displayed on this international site are quoted in GB Pounds, Euros, US Dollars, Danish Krone , Hong Kong Dollars and AUS Dollars. Prices for our products may change from time to time, but changes will not affect any order you have already placed. You will be prompted when visiting the site if your IP location doesn’t match the country url you’ve visited – alternatively you can change your delivery country the using the currency widget located on the top right of the page or selecting your delivery country in the checkout.

Prices quoted in GB Pounds, Euros and Danish Krone include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted.

If you are visiting this site from the United States of America, you can only purchase our products in US Dollars from United States area of this site. All relevant taxes and duties are included in the US Dollar prices displayed on this site, apart from Sales tax which is automatically applied to your order during the checkout process in accordance with individual state regulations if your delivery address is in California, New York, Nevada, Colorado, District of Columbia, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Oklahoma, Pennsylvania or Washington. All packages sent to the United States will therefore be sent DDP (Delivery Duty Paid) via DHL or other such courier.

If you are visiting this site from Hong Kong Special Administrative Region of the People’s Republic of China, you can only purchase our products in Hong Kong Dollars from the Hong Kong area of this site.

If your order is for delivery to Brazil, China, Israel, India, Republic of Korea, Kuwait, Philippines, Saudi Arabia, Thailand, Taiwan or Singapore you can only purchase our products in US Dollars from the .com area of this site. All relevant taxes and duties are included in the US Dollar prices displayed on this site.

If your order is for delivery to Mexico you will only be able to purchase in GBP – a VAT deduction will then be applied within the checkout when a valid delivery address is entered, and your package will be sent DDU (Delivery Duty Unpaid).

If your order is for delivery to Australia or New Zealand you can only purchase our products in AUS Dollars. All relevant taxes and duties are included in the AUS Dollar prices displayed on the Australian area of this site and all packages purchased in AUS Dollars will therefore be sent DDP (Delivery Duty Paid) via DHL or other such courier.

If your order is for delivery within Europe but outside of the European Union (EU) you can only purchase products in Euros and all puchases will be sent DDU (Delivery Duty Unpaid). Your order may then be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for paying any such local sales tax or import duties arising at the delivery destination, as these are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from the courier or an import broker. We recommend you contact your local customs authority to determine a landed cost price prior to placing your order.

If your order is for delivery to a country not listed above you can only purchase our products in US Dollars. All relevant taxes and duties are included in the US Dollar prices displayed on this site and will therefore be sent DDP (Delivery Duty Paid) via DHL or other such courier.

All prices for our products exclude postage and packaging, which will be charged at the rates advised to you during the checkout process before you confirm your order. To check relevant delivery charges, please refer to our Shipping Information page.

Interiors items

The prices displayed for Interiors items on this international site are quoted in GB Pounds, Euros and US Dollars. Prices for our Interiors items may change from time to time, but changes will not affect any order you have already placed. Interiors items are excluded from any pricing promotions on our website unless a promotion has been clearly applied to the price shown in the Interiors items’ description.

You can only purchase Interiors items on our website if you reside and have your delivery destination address in the UK, Europe or the USA. If your address is in the UK or Europe, you can purchase from either the GB Pounds price list or the Euro price list, and the prices will be inclusive of sales tax. If your address is in the USA, you can only purchase in US Dollars from United States area of our website, and the price displayed will exclude sales tax. If your delivery destination address is in California, New York, Nevada, Colorado, District of Columbia, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Oklahoma, Pennsylvania or Washington, the amount of sales tax will be automatically applied to your order during the checkout process in accordance with individual state regulations. Interiors items are only available for collection from us, so all prices for Interiors items are exclusive of packaging, shipping, duties and insurance which need to be arranged and paid for separately by you. Please note that we have no control over these charges and we cannot predict their amount. We recommend you contact your designated courier and local customs authority to determine a landed cost price prior to placing your order.

All Products

Despite our best efforts, it is possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to let you know. You then have the option of continuing with the purchase at the correct price or to cancel the order. We will not process your order until we have your instructions. If we haven’t been able to contact you using the details you provided during the order process, then we will treat the order as cancelled and let you know in writing.

Your payment shall not be deemed to have been received by us when we have received payment in cleared funds.

If you exercise a right to cancel your order but the products have already been dispatched, please follow the Returns Procedure set out below under Returns.

How to Pay

You can only pay for products using a debit card, credit card, PayPal, WeChat Pay, Alipay, Klarna, Apply Pay, Google Pay, Sofort, Ideal, China Union Pay or e-vouchers (see below). Please refer to our Payment Methods page for the debit and credit cards we accept in your region.

Payment for the products and all applicable delivery charges will be taken at the time of ordering.


Paul Smith Gift Card and Credit Vouchers

Paul Smith Gift Cards can only be purchased through participating shops or Customer Services.

The Paul Smith physical gift card can only be spent at participating shops and online. Digital Gift Cards can only be redeem online in not in our shops.

The value of any purchases will be deducted from the value on the gift card. No change will be given. Any remaining balance can be used before expiry for future purchases, and you can check the balance by contacting Customer Services.

The gift card cannot be redeemed or exchanged for cash or vouchers.

The Paul Smith gift card is like cash so please be careful as we cannot be held responsible for lost, stolen or damaged cards or for any unused amounts on those cards. The Paul Smith gift card is not a cheque guarantee, credit or charge card.

If we do not receive payment from the purchaser’s bank or card company for the initial purchase of the gift card, the card and its value will be cancelled.

Paul Smith reserve the right to refuse to accept a gift card in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen or obtained in another illegal way.

The recipient of gift cards will be responsible for its safekeeping and proper use. From time to time digital gift card can get caught up in spam filters, and the recipient should make sure they check these filters. We cannot be held responsible for any digital gift card which is emailed to an incorrect address that you supplied, or which is lost, stolen or deleted. We also cannot take responsibility for digital gift card that cannot be delivered to the recipient’s email address because of spam filters, firewalls or other security measures operating on their system, capacity of their mailbox or any other factors outside our control.

To redeem a digital or physical gift card at paulsmith.com/uk, the recipient will be required to convert this as a credit voucher at the checkout. Enter the vouchers card number, pin and email address, a code will then be emailed to that address – this can then be used in the 'Promo Code or Gift Card' box in the checkout. The recipient can spend above the voucher credit value using an alternative accepted payment method to pay the difference, or spend less, in which case the remaining credit will stay on the same voucher code for future use.

Online orders paid for with voucher credit that are subsequently returned or cancelled will be refunded as voucher credit.

Only gift cards purchased online can be refunded within 14 days of purchase if the card has not be used.

All refunds of goods purchased with the PS gift card will be made in accordance with Paul Smith’s Returns Policy. This does not affect your statutory rights.

Telephone Sales

You can order from us by telephone;

From EU landlines only:

00800 222 444 55 (our international free phone number - please ensure you phone a double 0 before the 800) call between 08.00 and 18.00 GMT Monday-Friday except public holidays in England.

From all countries: +44 (0)115 9685821 call between 08.00 and 18.00 GMT Monday-Friday except public holidays in England. Standard call rates apply.

From the USA and Canada: 1 866 900-8460 call between toll free 09:30-17:30 EST Monday-Friday except public holidays in the USA

Shipping & Delivery

Products excluding Interiors items.

We will take all reasonable steps to deliver your products within the periods set out in our Shipping Information area. However, delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. Please note that delivery of your order may take longer during sale or other busy periods.

We can only ship to countries featured in the shipping list on our Shipping Information page. Please note that we cannot ship to PO Boxes in certain countries.

If an incorrect destination country is selected during the checkout process, or the address entered doesn’t correspond to the country selected, we will cancel your order and notify you by e-mail.

You will need to ensure somebody is available to sign for receipt of the products at the delivery address. If there is nobody at the delivery address to take delivery and sign for the products, you can contact the courier to arrange a new delivery time. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.

Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to Paul Smith, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.

Interiors Items

You are responsible for collecting Interior items from the applicable item location as indicated in the item’s description on our website, and for arranging and paying for the packaging, shipping, duties and insurance for the item to reach you at your delivery destination address provided in the checkout. You must coordinate the collection of Interior items with our Interiors team. Responsibility for Interiors items (including risk of loss or damage) passes to you at the time you collect the item from our premises or at the time we hand the item to your designated courier at our premises. If you or your courier undertake packing of the Interiors item at our premises, you are also responsible for the item during this time. Interiors items are excluded from any delivery promotions on our website. Please refer to our Interiors Shipping Policy.

Click & Collect

Please note that Click & Collect does not apply to Interiors items. Please refer to the Interiors Shipping Policy.

You can also order your products for delivery to one of our eligible shops, a list of which can be found on our Click & Collect page.

We will send you a despatch confirmation letting you know your order is ready for collection at the shop you selected. You will need to collect your order from our shop within the timescale specified in our despatch confirmation or, if no timescale is specified, within 14 days of our notice that your order is ready for collection unless we agree a longer collection period with you.

If you are having your products shipped to one of our shops, when collecting your order you will need to present both:

Your order confirmation (either printed or on a phone or tablet device) AND A valid photo ID (passport or driving license only) or the debit/credit card used to pay for the order. For PayPal and e-voucher orders you will need to bring photo ID (passport or driving license).

If you authorise somebody else to collect the products from our shop on your behalf, they will also be required to present the information above. Please note, the valid photo ID is yours not the person collecting the order.

If you fail to collect your order within these timescales, your order will be returned to our warehouse and will no longer be available for collection. We will automatically refund the original purchase price of your order. Please refer to our Refund Policy below.

Returns

We will refund on any unworn/unused products at any time during the period from our despatch confirmation to the end of 14 days after the day on which you receive the products. In the case of Interiors items, we will refund any item returned to us in the same condition as stated at the time of purchase within 14 days of the date of collection from us. You must notify us of your intention to return the item within 14 days of collection, and coordinate the safe return of the item to our premises with our Interiors team (interiors@paulsmith.co.uk). You remain responsible for the item until it has been safely received by us at our premises. Please note customised orders cannot be returned. Please refer to our Interiors Shipping Policy.

This does not affect your statutory rights.

Your Right to Cancel

If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition.

However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the retuned products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

Except in the case of Interior items, we will also refund any delivery costs you have paid, although (as permitted by law) the maximum refund will be the costs of delivery by the least expensive delivery method we offer, provided that this is a common and generally acceptable method. Interior items are only available for collection from us, so you remain responsible for the cost of returning the item to us, including any costs for shipping, packaging, insurance, duties and taxes.

We will make any refunds due to you as soon as possible after you have cancelled your order, and in any event within the timescales indicated below:

(i) if you have received the product and we have not offered to collect it from you, within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;

(ii) if you have not received the product or you have received it and we have offered to collect it from you, within 14 days after you inform us of your decision to cancel your order.

If a Product has been delivered to you before you decide to cancel your order, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order. Information about how to return products is set out below. If we have offered to collect the product from you, we will collect the products from the address to which they were delivered and we will contact you to arrange a suitable time for collection.

If you have returned the products (excluding Interiors items) to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges. If you have returned an Interior item to us because at the time of collection the item was not in the same condition as stated at the time of purchase, we will refund the price of the item in full, however collection and return costs remain your responsibility. As a consumer, you have legal rights in relation to products that are faulty or not as described, and these legal rights are not affected by your right of return and refund in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Monogrammed Products

Due to the nature of monogrammed products, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights. Payment will be taken at the time you submit your order.

For any further queries please contact our Customer Services who will be happy to assist.

Refund Method

Any refunds must be made through the website, following the returns procedure documented on the “Returns Page”, except for Interiors items where refunds needs to be arranged through our Interiors team (interiors@paulsmith.co.uk). Any refund will be made in the same way as your original payment method.

Products ordered through our website or over the telephone can only be returned for a refund using these procedures.

Return of Products

Please note, this returns section does not apply to Interiors items. Please refer to our Interiors Shipping Policy.

You must return the products to us. Please return products in or with their original packaging with all their labels intact. The date your products were despatched by us will be detailed in the despatch confirmation email sent to your nominated email address that we sent you.

Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us.

If your country is not listed as having free returns, you will bear the cost of return (such as postage) of the products you return to us unless they are faulty. If you return any products because they are faulty then we will bear the cost of their return. If you require an exchange on a faulty product, then provided we have stock available we will provide a replacement and you will not be charged for delivery when we send the replacement item to you. If the return is coming from outside the UK, as you are responsible for the return of the products to us, we recommend you pay to return your package by courier, recorded or special delivery service. We also advise you to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the products.

Online Security

Paul Smith uses DigiCert® SSL Web Server Certificates with EV that enables the most visible security indicator: the green address bar in high-security browsers, assuring you that the Paul Smith site is secure and your identity has been authenticated to the industry’s highest standard. When you see the green address bar and the DigiCert® Trusted Site Seal, you can be confident to proceed and complete your transaction.


When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, SSL allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.

Modern Slavery Statement

At Paul Smith we are absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking. You can read our full Modern Slavery Statement here.

Limitation of Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.

Unless stated otherwise, Interiors items are not new and are not in a perfect condition, and they are not our creations or Paul Smith branded products. The item items displayed are “as is” with all faults and an item may require touch-up or repairs prior to use and the information available for these items may be limited. To the extent permitted by law, we make no guarantee, warranty or representation, express or implied with respect to any of the items - including without limitation their origin, condition, quality, fitness for purpose, any reproductions rights or other intellectual property rights in any items. You are solely responsible for determining the value, condition, rarity, authenticity of the Interiors items before purchase. You may at your cost arrange to inspect or review the item (either yourself or by you appointing an expert to do so on your behalf) prior to purchase. Your decision whether to do this, and your selection, use and/or reliance on any expert is at your own risk and cost. Any third parties designated by you for the packing/shipping/insurance of any Interiors items are your agents and we are not responsible for them.

Complaints Procedure and Notices

If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. If you are still dissatisfied with our response, then please write to us at:
Paul Smith Customer Services, Paul Smith, The Poplars, Nottingham, NG7 2PW, England

OR

customerservices@paulsmith.com

Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.

Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.

Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.

General

These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.

Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.

If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.

Governing Law

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.

Company Information

Paul Smith Limited Registered Office: The Poplars, Lenton Lane, Nottingham, NG7 2PW, England Registered in England No. 01170719
VAT No. GB648096114