Shipping

Shipping

  • Please select your delivery location below for shipping options, times and costs:

    • Express Delivery - €5.00

      FREE SHIPPING ON ORDERS OVER €100. Allow up to 2-4 business days for shipment. Paul Smith gift cards are sent separately via a third party using the Royal Mail tracked and signed for service. Please allow 3-5 business days for shipment after receiving your gift card dispatch confirmation email.

    • Click and Collect - Free

      Delivery to our Paul Smith shops within 2-4 business days.

  • Will ordering an item using a promotion or in sale affect the shipment of my order?

    During sale and busy periods some services will not be available in the checkout and orders will be shipped in minimal packaging. If you've shopped in one of our sales, please allow an additional three working days for despatch.

    Can I change the shipping address?

    You can contact us to change the shipping address on your order prior to despatch. In some instances, it may not be possible to edit a shipping address. Following despatch, you may be able to do this via the courier’s page directly.

    Will requesting monogramming affect the shipping estimate of my order?

    For your item to be personalised, we kindly request that you allow an additional 3 working days on to your shipping estimate.
    In addition, if you order a monogrammed item as part of a larger order you will need to allow the additional times above as this will be shipped all together. Monogrammed items are not shipped individually unless purchased on their own.​​


    What courier do you use for shipping?

    For UK shipments, we primarily use DPD except for Channel Islands, Highlands, Islands of Scotland, Isle of Man, Isle of Wight, Scilly Isles and Northern Ireland which we ship via Royal Mail.
    Shipments outside of the UK will be sent via DHL. Please visit our shipping information here.

    How do I know if my parcel has been dispatched?

    You will receive a notification confirming your order has been shipped via email and SMS.

    You can also check the progress of your order by visiting MY ORDERS.

    What if I am not at home when my order is due for delivery?

    You will receive courier information upon despatch of your order. If you are not available for your delivery, we would recommend contacting the courier to re-arrange delivery or for your parcel to be left in a safe place (where possible).

    Will my interiors order be shipped differently?

    For Interiors, please visit Interior Shipping & Returns for full details of our policy for these products.

    Customs has asked me for further information - what should I do?

    Customs may require personal information (such as a Citizen or ID number) to clear your parcel. Please provide the information requested. Should you encounter any issues, you can contact us.