Click And Collect
When will I be able to collect my order?
For current shipping estimations, please kindly see our Shipping page.
What do I need to bring?
When you arrive to collect your order please remember to bring: – Your emailed order confirmation (either printed out or on your phone) – Either valid photo ID (your passport or photo driving licence is ideal) or the debit/credit card used to pay for the order. – Someone else can collect order on your behalf if they present both your order confirmation and ID. We’ll keep your order at your chosen shop for 14 days, after which it will be returned to our warehouse and you will be contacted.
Can I return or exchange my item?
If for any reason you are unhappy with your order upon collection you can either have: – A like-for-like exchange in our full price shops – The Paul Smith shop can arrange for your order to be returned and refunded in line with our Returns policy. – In the event that your return is received outside of our policy, online credit will be given which can be redeemed on any future online order. If you’d like to know more, you can find the full Terms and Conditions here.