Where is my order?
As we have your email address noted on your order, we will send you an automatic notification confirming your tracking details once your order has been dispatched to allow you to monitor the progress of your delivery. Please note that some services, such as the Sock Subscription are on an untracked service, so you will not receive courier information for these.
If you have an account with us, we will update the status of your order within the MY ORDERS section as it progresses through our system. Log in to your account by clicking the happy face at the top of the screen.
Why has my order been cancelled?
There are a few reasons your order may have been cancelled. This may be due to security purposes, incorrectly priced items or there may be a discrepancy with your order. We would recommend contacting us or further information should this not be provided at the point of cancellation.
Can I cancel my order?
You may contact us to request to cancel your order prior to reaching the ‘Ready to Ship’ stage and we will endeavour to cancel this promptly. Despite this, it may not be possible during busy periods.
Please note that due to the nature of monogrammed products, returns, changes or cancellations are not accepted once an order has been placed.
Can I amend my order?
If your order is at the verification stage, we will be able to amend the size, colour, or quantity of product. Once your order has progressed past the verification stage, we are unable to guarantee that we are able to make amendments to an order. We recommend emailing us for further information.
If you would like to add an extra item we would advise placing a new order.
Where can I buy a Paul Smith Gift Card?
We apologise that our Gift Card page is currently under maintenance, if you would like to purchase a Gift Card or check your balance please contact us.
Where can I find sizing information?
Sizing information can be found on our website under the ‘Sizing’ tab of a product. Simply scroll down and click the ‘View Size Guide’ link and this should bring up a chart with the relevant measurements.
How do I unsubscribe from the newsletter?
You can unsubscribe from our newsletter by scrolling to the bottom of an email and clicking the ‘Unsubscribe’ link. Alternatively, you can email to request for us to do this. You can also select the Unsubscribe button in the Newsletter section of My Account.
Will you price match a product if I’ve seen it cheaper on another website?
If you are interested in enquiring about a price match, please contact us and provide us with the relevant information and links to allow us to advise you further.