What is your returns policy?

If you have changed your mind or are not fully happy with the goods in your Paul Smith order, you will then be entitled to a refund or an exchange (where stock is available) within 14 days of receiving your order. Please ensure the items are in their original condition and haven’t been washed, worn or damaged.

We offer free returns from the United Kingdom, United States, Canada, Australia and some European countries. Please select your country from the drop down menu for further details on our returns services:

Please be advised that due to the nature of monogrammed items, returns, changes or cancellations are not accepted once an order has been placed.

Due to safety precautions, returns or exchanges of face coverings are not accepted once an order has been received.

For Interiors, please visit Interior Shipping & Returns for full details of our policy for these products.